3 Steps for Making Clear Agreements
Making and Keeping Agreements How do we move forward in business? There are so many elements, but one indispensable element of forward-movement is making and keeping agreements. If you think about it, the only reason we ever make agreements is to move forward: “I will get it to you by Friday.” “I will be at […]
Accountability, Part III, The Power of Language
Accountability, Part III The Power of Language Accountability is: the ability to account for my choices and my results. The value of holding yourself accountable at all times is that it provides true ability to make change and get what you want. True power. For thorough discussion, please go to the two prior months’ blogs. […]
Trust-Building Behavior #13 – Extend Trust
Trust-Building Behavior #13 Extend Trust This is the final tip of my series, which has been adapted from the Stephen M.R. Covey book, The Speed of Trust. I can highly recommend this book to learn more on the subject of trust. Today’s tip is one you can learn more about in a book called Building Trust, […]
Trust-Building Behavior #11 – Seek First to Understand
Trust-Building Practice #11 – Seek First to Understand and Then to be Understood Trust is built when people feel they are being heard. Stop now & remember a specific person, who does not, or did not, really listen to you. Recall how you felt not being heard. Chances are good that this “broke trust” […]
Trust-Building Behavior #9 – Clarify Expectations
Trust-Building Behavior Number 9 – Clarify Expectations Have you ever had this experience? You make an agreement, you deliver on the agreement, and then later, the person you made the agreement with accuses you of failing to keep your agreement. What happened? Often this is a result of unclear expectations. Clear communication is […]
Trust-Building Behavior #5 — Show Loyalty
Trust-Building Behavior #5 — Show Loyalty In the 7 Habits of Highly Effective Families, Stephen Covey says, “talk about others as if they were present.” What this means is “focus on the positive rather than the negative–and if you do talk about those weaknesses, you do it in such a responsible and constructive way that […]
Trust-Building Behavior #3 – Create Transparency
The Third Trust-Building Behavior — Create Transparency The third trust-building behavior is “create transparency.” Being transparent is being open and honest about our motives and decisions. Do not try to hide your reasons for taking any particular action. Operate from the premise that what you see is what you get. When I consider this behavior, […]
Trust-Building Behavior #2 – Demonstrate Respect
The Second Trust-Building Behavior – Demonstrate Respect The second trust-building behavior is “demonstrate respect.” How does demonstrating respect build trust? This is a good place to stop and consider your definition of trust. Trust is one of the pillars of relationship — with anyone — with clients, co-workers, spouses, bosses, children and self. If it […]
Trust-Building Behavior #1 – Talk Straight
The First Trust-Building Behavior – Talk Straight! In this series of articles I will discuss behaviors that build or break trust, adapted from Stephen Covey’s, The Speed of Trust. If you want more education on the issue of trust, I highly recommend this book. If you want an in-depth, interactive learning experience on trust and […]
