In this seminar, you will learn a particular matrix of communication styles. This matrix contains 4 basic communication styles – driver, analytical, amiable and expressive. You will discover your own style and learn how to determine the styles of other people. You will also learn the best and most effective ways to communicate with all different styles. This seminar is valuable in organizations as it provides the opportunity for all staff to learn how to communicate and work with other styles within the organization (and without) more effectively. It also teaches staff and management how best to communicate with different types of clients and customers. Anywhere you need to be heard and understood, these tools are invaluable.
In Part I of this two-part series, you will identify your personality style and learn about your strengths and challenges. You will also learn how to determine the styles of others. This part can stand alone and convey value in communication without part II of the series.
Part II of this series goes deeper into identifying other people’s styles and is mainly focused on how to communicate with different styles so that others can best hear you. This is a way to be most persuasive with different types of people, whether they are staff, colleagues, clients or even disgruntled customers. (Part I is a prerequisite.)