Most managers were never trained to lead. They default to what they've seen: telling, supervising, disciplining. There's another option. Coach-style leadership asks instead of tells, and empowers instead of directs. Starting with letting go of judgment and assuming people are doing their best. Here's the model, step by step.
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The Window and The Mirror
The question that comes up in nearly every organization is how to make other people more accountable. The honest answer frustrates people: you can't. You can only make yourself accountable, and trust that others model what they see. Jim Collins called it the window and the mirror — and it...
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