Trust-Building Behavior #13 – Extend Trust
Trust-Building Behavior #13 Extend Trust This is the final tip of my series, which has been adapted from the Stephen M.R. Covey book, The Speed of Trust. I can highly recommend this book to learn more on the subject of trust. Today’s tip is one you can learn more about in a book called Building Trust, […]
Trust-Building Behavior #12 – Keep Commitments
Trust-Building Behavior #12 — Keep Commitments            There is nothing that builds trust like delivering results. In its simplest fashion, what this behavior refers to is keeping promises. At the end of the day, people trust you more based on your action than on your words. There are many quotes and sayings that speak to […]
Trust-Building Behavior #11 – Seek First to Understand
Trust-Building Practice #11 – Seek First to Understand and Then to be Understood            Trust is built when people feel they are being heard. Stop now & remember a specific person, who does not, or did not, really listen to you. Recall how you felt not being heard. Chances are good that this “broke trust” […]
Trust-Building Behavior #10 – Practice Accountability
Trust-Building Practice #10 – Practice Accountability                This is my favorite trust-building tip. I teach this principle to all my clients because true accountability is an empowering practice. I believe it is the key to personal freedom – freedom from being (feeling that we are) at the effect of all our circumstances, freedom from feeling we […]
Trust-Building Behavior #9 – Clarify Expectations
Trust-Building Behavior Number 9 – Clarify Expectations            Have you ever had this experience?  You make an agreement, you deliver on the agreement, and then later, the person you made the agreement with accuses you of failing to keep your agreement. What happened? Often this is a result of unclear expectations.            Clear communication is […]
Trust-Building Behavior #8 – Say What is So
Trust-Building Behavior #8 – Say What is so                In this section, we will discuss telling the truth about (1) the kinds of things we don’t want to see and therefore ignore; and (2) the kinds of things we often don’t tell the truth about. 1.           Things we Ignore                In this behavior, I am […]
Trust-Building Behavior #7 – Get Better
Trust-Building Behavior #7 – Get Better Why it Builds Trust “Get better” means to constantly improve; to always be in a state of learning and openness to new ideas. Why does this build trust? When people experience you as always reaching for what is next and always searching for answers and new ways of doing […]
Trust-Building Behavior #6 – Deliver Results
Trust-Building Behavior #6 – Deliver Results One of the most valuable things my first coach and mentor taught me is that in assessing where we are, we must look honestly at our results. We have a tendency to focus on everything but our results. We look at what we meant to do (called by some […]
Trust-Building Behavior #5 — Show Loyalty
Trust-Building Behavior #5 — Show Loyalty In the 7 Habits of Highly Effective Families, Stephen Covey says, “talk about others as if they were present.” What this means is “focus on the positive rather than the negative–and if you do talk about those weaknesses, you do it in such a responsible and constructive way that […]
Trust-Building Behavior #4 — Right Wrongs
Trust-Building Behavior #4 – Right Wrongs It is easy to ignore and avoid acknowledging when we make mistakes or break agreements.  This is particularly true if no one knows what we have done. And also particularly true if we have made a mistake and are (1) embarrassed; (2) afraid the people involved will be mad; […]
