Communication – Turns out it’s not About the Nail

Want to learn to be an effective communicator?  This video says it all.  I know you see the problem.  I know it is crystal clear to you and not at all clear to them.  I know you want to help. But…and this is a very important but…in listening it is truly NOT about the nail.  If you are being paid to fix, if you are being asked to fix, by all means, fix.  If you are being asked to listen, listen.  With empathy and compassion.  People can solve their own problems when you truly hear them.

About the Author

Cami McLaren

Cami McLaren

is the owner of McLaren Coaching. She has been coaching attorneys and management since early 2008. She wrote a book, published by the American Bar Association, "Coaching for Attorneys: Improving Productivity and Achieving Balance." She coaches attorneys and managers one-on-one, and provides in-house training designed to improve productivity and bring accountability to the organization.

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