Trust-Building Behavior #10 – Practice Accountability
Trust-Building Practice #10 – Practice Accountability This is my favorite trust-building tip. I teach this principle to all my clients because true accountability is an empowering practice. I believe it is the key to personal freedom – freedom from being (feeling that we are) at the effect of all our circumstances, freedom from feeling we […]
Trust-Building Behavior #9 – Clarify Expectations
Trust-Building Behavior Number 9 – Clarify Expectations Have you ever had this experience? You make an agreement, you deliver on the agreement, and then later, the person you made the agreement with accuses you of failing to keep your agreement. What happened? Often this is a result of unclear expectations. Clear communication is […]
Trust-Building Behavior #8 – Say What is So
Trust-Building Behavior #8 – Say What is so In this section, we will discuss telling the truth about (1) the kinds of things we don’t want to see and therefore ignore; and (2) the kinds of things we often don’t tell the truth about. 1. Things we Ignore In this behavior, I am […]
Trust-Building Behavior #7 – Get Better
Trust-Building Behavior #7 – Get Better Why it Builds Trust “Get better” means to constantly improve; to always be in a state of learning and openness to new ideas. Why does this build trust? When people experience you as always reaching for what is next and always searching for answers and new ways of doing […]
Trust-Building Behavior #6 – Deliver Results
Trust-Building Behavior #6 – Deliver Results One of the most valuable things my first coach and mentor taught me is that in assessing where we are, we must look honestly at our results. We have a tendency to focus on everything but our results. We look at what we meant to do (called by some […]
Trust-Building Behavior #5 — Show Loyalty
Trust-Building Behavior #5 — Show Loyalty In the 7 Habits of Highly Effective Families, Stephen Covey says, “talk about others as if they were present.” What this means is “focus on the positive rather than the negative–and if you do talk about those weaknesses, you do it in such a responsible and constructive way that […]
Trust-Building Behavior #4 — Right Wrongs
Trust-Building Behavior #4 – Right Wrongs It is easy to ignore and avoid acknowledging when we make mistakes or break agreements. This is particularly true if no one knows what we have done. And also particularly true if we have made a mistake and are (1) embarrassed; (2) afraid the people involved will be mad; […]
Trust-Building Behavior #3 – Create Transparency
The Third Trust-Building Behavior — Create Transparency The third trust-building behavior is “create transparency.” Being transparent is being open and honest about our motives and decisions. Do not try to hide your reasons for taking any particular action. Operate from the premise that what you see is what you get. When I consider this behavior, […]
Trust-Building Behavior #2 – Demonstrate Respect
The Second Trust-Building Behavior – Demonstrate Respect The second trust-building behavior is “demonstrate respect.” How does demonstrating respect build trust? This is a good place to stop and consider your definition of trust. Trust is one of the pillars of relationship — with anyone — with clients, co-workers, spouses, bosses, children and self. If it […]
Trust-Building Behavior #1 – Talk Straight
The First Trust-Building Behavior – Talk Straight! In this series of articles I will discuss behaviors that build or break trust, adapted from Stephen Covey’s, The Speed of Trust. If you want more education on the issue of trust, I highly recommend this book. If you want an in-depth, interactive learning experience on trust and […]