Offering Feedback, Tips to Guide You

Having outlined the model for giving effective feedback (http://www.mclarencoaching.com/how-to-give-feedback-part-i/ and subsequent blogs), let me sum up and offer a few more tips.Feedback

Further tips on giving effective feedback:

• Give specific information – factual, observable, quantifiable.
• Give facts and data to emphasize objectivity; do not give your opinion. Your opinion is not feedback.
• Talk about what you have seen, heard or felt; not hearsay.
• Direct the recipient’s attention to behavior he/she can control (as opposed to, for example, telling him it is his gender, age or ethnicity that is the problem [obviously this is problematic for other reasons from an employment law standpoint]; as opposed also, to telling him something he did in the distant past, that he cannot change is getting in the way of his success).
• Address any specific action in need of change as close to the occurrence as possible. I.e., don’t tell people about their failings months after the event.
• Address any specific action that worked well, as close to the occurrence as possible. I.e., don’t tell people about something they did that you really liked months after the event.
• Focus on the actual actions and observed results rather than delving into why something occurred. Feedback does not involve analysis or stories; it is not about excuses – just a reporting of what is. There may be a need to examine the story later, but you miss the focus on the feedback when you get derailed with the stories and explanations. (Ex., “you were late 3 times this week” vs. “I think you are late a lot because you have poor time management.” While the latter may be true and may even be a useful opinion, it is not really feedback.)
• Distinguish facts from characterizations (ex: “you were late 3 times this week” vs. “you are unreliable”).
• When you feel something worked well, lay it out specifically, rather than saying things like, “good job.” “Good job” and “bad job” are not feedback. Feedback is, “I can see that after being late for 3 days in a row, you have started to be on time again. I know that has been a challenge for you and I can see your commitment.”

Practice, practice, practice; and let us know how it goes.

About the Author

Cami McLaren

Cami McLaren

is the owner of McLaren Coaching. She has been coaching professionals and leaders since early 2008. She runs Transformative Coaching Essentials, a coach training program that produces first rate Professional Coaches and "Coach-Style Leaders." She coaches individually and works with organizations to improve communication, time management, productivity and ultimately bring greater results.

Get Our Newsletter
Recent Posts
Be committed, but not attached

Be committed, but not attached

A long time ago, I heard this quote that really messed with my brain. Though I cannot find the source of this exact quote, there are many similar Buddhist tenets. It has really helped me get what I want in my life, though! “Be committed,...

Read More
Tracie Hewitt

Coach Highlight – Tracie Hewitt

CM: Why did you enter TCE? And/or, what did you want to get out of it? TH: I took the training because as a licensed educational psychologist (LEP), I found myself “coaching” parents around issues with their children, including learning disabilities, autism, ADHD, depression and...

Read More

Coach Highlight – Megan Moore

CM: Why did you enter TCE? And/or, what did you want to get out of it? MM: I enrolled in TCE to deepen my communication and leadership skills. At the time, I was one year into running my solo law practice and in my eleventh...

Read More
Managers and Their Moods: What You Might Not Know

Managers and Their Moods: What You Might Not Know

“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather….In all situations, it is my response that decides whether a crisis is escalated or...

Read More

Share this Post

Facebook
Twitter
LinkedIn
Email