Today, I want to share this video and this article with you. The video is only 11 minutes long. The article is short as well. (I know you are busy!) Recently I did a training on persuasive/collaborative communication. Two different people sent me information from this woman. These changes are very simple and will absolutely transform the way you communicate.
TED Talk: https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation?utm_campaign=ios-share&utm_medium=social&source=email&utm_source=email#t-692116
Article: http://www.oprah.com/inspiration/celeste-headlee-the-mistake-i-made-with-my-grieving-friend
